Returns
We accept returns within 30 days of purchase. Eligible returns are subject to a $5.50 return label fee, which is deducted from the return refund value. Please note that final sale items cannot be returned and original shipping is non-refundable.
Accepted Returns
We are happy to accept returns on all devices & cartridges within 30-days of purchase.
Warranty
Colorsonic will honor warranty related claims within 1 year of purchasing. Please let us know so we can make things right for you!
Return FAQs
What is your full return policy?
To read our full return policy, feel free to visit our Returns Policy page.
How do I get a shipping label?
Once complete a returns request, please give our team 1-2 business to review your request.
Once approved, you will be emailed returns instructions with a link to download a packing label that will be placed inside the packaging, and a prepaid USPS priority shipping label to affix outside of the packaging.
Items must be shipped within 15 days of label creation. All returns must include the packing slip within return packaging. Otherwise, it will cause processing delays.
When will I get my refund?
Once your return is delivered to the warehouse, it takes 2-3 business days to check in and inspect the return. Once your return inspection is approved, then your refund will be processed (including sales tax), and a credit will be automatically returned to your original method of payment. Please note that refunds can take up to 10 working days to show on your account depending on your banking institution.
My shipment was damaged in transit
Our team is here to help! Please complete the return form below. Make sure to select damaged product as your return reason and upload images for proof.
We will follow up via email with next steps on issuing a replacement.
My product is defective or not working
We will try our best to make it right! Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please complete below returns form.
Note that goods are classified as defective where a manufacturing fault occurs within three (3) months of purchase. Please note that items that are damaged because of general wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same color, shade or size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Start A Return
Complete below form to request a return. Our team will review within 1-2 business days. Once approved, an email with return instructions and prepaid shipping label will be sent.
Need additional need?
Contact UsDisclaimer: L&R is an independent distributor of Colorsonic. L'Oreal Paris manages all customer service inquiries related to this product. By contacting customer service, you agree L&R will share information about your order with L'Oreal Paris. L'Oreal Paris terms & privacy notice apply.