Returns

We accepts returns within 30 days of purchase. To be eligible for a refund, your item must be unused with the seal intact and not removed from its original packaging. Eligible returns are subject to a $4.00 return label fee, which is deducted from the return refund value. Please note that final sale items cannot be returned and original shipping is non-refundable.

Accepted Returns

For unopened devices, we are happy to accept returns within 30-days of purchase, as long as the seal on the inner box is intact.

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Money Back Guarantee

For opened devices and cartridges, we cannot accept returns due to hygiene related concerns. If you are unhappy with your purchase, please see our 30-day money back guarantee policy.

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Warranty

Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L'Oréal Customer Care Center at 1-833-856-7325

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Return FAQs

What is your full return policy?

To read our full return policy, feel free to visit our Returns Policy page.

How do I start a return?

To initiate a return on an unopened device, please visit our returns portal here: Returns Portal

For returns on cartridges, please see our 30-day money back guarantee policy to file a claim.

For warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L'Oréal Customer Care Center at1-833-856-7325.

How do I get a shipping label?

Once complete a returns request on our Return Portal, you will receive a confirmation email. Please give our team 1-2 business to review your request.

Once approved, you will be prompted to download a packing label to place inside the packaging, and a USPS priority shipping label to affix outside of the packaging.

Items must be shipped within 15 days of label creation. All returns must include the packing slip within return packaging. Otherwise, it will cause processing delays.

When will I get my refund?

Once your return is delivered to the warehouse, it takes 2-3 business days to check in and inspect the return. Once your return inspection is approved, then your refund will be processed (including sales tax), and a credit will be automatically returned to your original method of payment. Please note that refunds can take up to 10 working days to show on your account depending on your banking institution.

My shipment was damaged in transit

We will try our best to make it right! Follow prompts on our Return Portal. Make sure to select damaged product as your return reason and upload images for proof. Note that goods are classified as defective if they are received damaged, or where a manufacturing fault occurs within three (3) months of purchase. Please note that items that are damaged because of general wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same color, shade or size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

My product is defective or not working

We will try our best to make it right! Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L'Oréal Customer Care Center 1-833-856-7325

Need additional need? Please reach out via our chat widget or visit our support page using the button below.

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