Privacy policy
Last modified: June 1, 2024
NOTICE: This website is operated by the Company acting as an online distributor of L’Oreal Colorsonic® hair care products. The information you provide through this website will be shared with L'Oreal.
Introduction
L&R Distributors, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.shop.colorsonic.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Contact Us
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
88 35th Street STE5 BLD4, Brooklyn NY 11232, United States
2. What Personal Information We Collect
When you visit our Website, the types of personal information we obtain about you depend on how you interact with us and our products and services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:
Basic Identifying Information
Including your full name, alias, postal address, e-mail address, phone number, date of birth, account name, signature, username, social media handle, or other similar identifiers.
Device Information and Other Unique Identifiers
Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Internet or Other Network Activity
Including browsing or search history and information regarding your interactions with our Site, emails, or advertisements.
Geolocation Data
Including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.
Payment Information
Including credit or debit card numbers.
Commercial Information
Including products or services you have purchased, returned, exchanged, or considered; preferences.
Physical Characteristics
Including skin tone and type, hair color and type, eye color, and other beauty profile information you provide.
Health and Medical Information
Including information that you choose to provide regarding skin conditions or medications in connection with a beauty quiz service, or product recommendation.
Demographic Data
Including age, gender, race, ethnicity, estimated income, and household information, some of which may include characteristics of protected classifications under state or federal law.
User Content
Including your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content).
Audio and Visual Information
Including photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).
Inferences
Inferences drawn from or created based on any of the information identified above.
Sensitive Personal Information
We only collect sensitive personal information, as defined in the applicable U.S. state privacy laws, with your consent. We will process your personal data to comply with our legal obligations. We do not use sensitive personal information for inferring characteristics about you.
3. How We Collect Your Personal Information
We collect personal information about you from various sources. For example, we collect and obtain information:
Directly from You
We collect personal information you provide, such as when you make a purchase; register for an account or create a profile; contact us; respond to a survey; participate in a sweepstakes, contest, or other similar campaign or promotion; apply for a job; or sign up to receive emails, text messages, and/or postal mailings.
Using Digital Tracking Technologies
When you visit our Site, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. For more information, please reference “Cookies” section below.
From Social Media Platforms and Networks
If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, TikTok, Google, YouTube, and Pinterest) in connection with our Site, we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
From Other Sources
For example, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
4. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
What cookies do we use and why?
Some cookies are necessary to allow you to browse our Site, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
We are dedicated to user experience, and we use many tools to help us improve our Site and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our Site and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
- First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our Site, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our Site is performing and make relevant improvements to improve your browsing experience.
- Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Site content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.
Advertising cookies are used on our Site to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Site, and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Site and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Email and Text Marketing cookies are placed to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via email or SMS. We value your privacy and the information you consent to share in relation to our email and SMS marketing services. We use this information to send you email and text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’share’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our Site. Please note that some of these third-party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_customer_account_shop_sessions |
Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts |
30d |
|
_secure_account_session_id |
Used to track a user's session for new customer accounts |
30d |
|
_secure_session_id |
Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. |
24h |
|
_shopify_country |
For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. |
1y |
|
_cmp_a |
Used for managing customer privacy settings. |
1d |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. |
2w |
|
cart_sig |
A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
customer_account_locale |
Used in connection with new customer accounts |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
discount_code |
Used in connection with checkout. |
session |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used to identify a user after they sign into a shop as a customer so they do not need to log in again. |
1y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
1 hour, 3w or 1y depending on value |
|
shop_pay_accelerated |
Used in connection with checkout. |
1y |
|
source_name |
Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app. |
session |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_prefill |
Used in connection with checkout. |
5m |
|
checkout_queue_token |
Used in connection with checkout. |
1y |
|
checkout_queue_checkout_token |
Used in connection with checkout. |
1y |
|
checkout_session_token |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
order |
Used in connection with order status page. |
3w |
|
identity-state |
Used in connection with customer authentication |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication |
12w |
|
card_update_verification_id |
Used in connection with checkout. |
20m |
|
customer_account_new_login |
Used in connection with customer authentication |
20m |
|
customer_account_preview |
Used in connection with customer authentication |
7d |
|
customer_payment_method |
Used in connection with checkout. |
1h |
|
customer_shop_pay_agreement |
Used in connection with checkout. |
20m |
|
pay_update_intent_id |
Used in connection with checkout. |
20m |
|
localization |
Used in connection with checkout. |
2w |
|
profile_preview_token |
Used in connection with checkout. |
5m |
|
login_with_shop_finalize |
Used in connection with customer authentication |
5m |
|
wpm-test-cookie |
Used to ensure our systems are working correctly. |
session |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_fs |
Shopify analytics. |
30min |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
|
unique_interaction_id |
Shopify analytics. |
10min |
Third-Party Cookies
|
Third Party |
Description |
Privacy Policy |
|
Facebook Pixel |
We use Facebook Pixel to help measure how users interact with our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Google Tag Manager |
We use Google Tag Manager to help manage analytics vendors. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
Pinterest Analytics |
We use Pinterest Analytics to help measure how users interact with our websites. |
|
|
TikTok |
We use TikTok to help measure how users interact with our websites. |
|
|
Youtube |
We use Youtube to display video content. |
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. Many of the third-party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
You can opt out of targeted advertising by:
- META - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Manage Your Preferences through our Preference Center
You can also manage your cookie preferences directly through our Preference Center. This tool allows you to customize your cookie settings according to your preferences. You can access the OneTrust Preference Center from our website footer or through this link: Do Not Sell My Personal Info.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
5. How We Use Your Personal Information
We collect and use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. For more details, see below.
Providing Products and Services
We use your personal information to provide products and services, such as to fulfill your orders and/or complete the transactions you request; to process your payments; to provide you receipts and order updates; to send notifications to you related to your account, purchases, returns, exchanges, and subscriptions; to create, maintain, and otherwise manage your account, profile, or program membership, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history; and to provide a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.
Depending on the products and/or services you request, the categories of information used for these purposes may include Basic Identifying Information, Payment Information, and Commercial Information. For certain services, such as online consultations or beauty quizzes, you may choose to provide Physical Characteristics and/or Health and Medical Information (please note that we do not store Health and Medical information).
Communicating With You
We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback, and to provide customer service.
Administering Colorsonic Programs
We use your personal information to administer our programs, such as the Rewards Program, and Affiliates Program, and to perform our contract to provide you with the benefits associated with those programs. This may include setting up and verifying your account, communicating with you regarding the program, evaluating your application, tracking the rewards/points you earn for purchasing products, and providing a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.
Marketing and Promotional Purposes
We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail (such as trend alerts, promotions, new product launches, and event invitations); to show you advertisements for products and/or services tailored to your interests on social media and other websites; and to administer our sweepstakes, contests, and other similar promotions.
Analytics and Personalization
We use personal information to conduct research and analytics, including to improve our services and product offerings; to understand how you interact with our Site and communications with you; to determine which of our products or services are the most popular; to improve our Site, and marketing campaigns; to personalize your experience; to save you time when you visit our Site; to customize the marketing and advertising that we show you; to provide services; to better understand our customers’ needs; and to provide personalized recommendations about our products and services.
Security and Fraud Prevention
We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property, or safety of www.shop.colorsonic.com and our users, customers, employees, or others.
Legal Obligations
We use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
Core Business Functions
We use personal information to support core business functions, including to maintain records related to business process management, loss, and fraud prevention; to collect amounts owing to us; and to provide and maintain the functionality of our Site, including identifying and repairing errors or problems.
6. How We Disclose Your Personal Information
In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
Corporate Affiliates
We may disclose personal information with our corporate affiliates, including our parent company, sister companies, and subsidiaries. Such corporate affiliates process personal information on our behalf as our service providers, where necessary to provide a product or service that you have requested, or in other circumstances with your consent as permitted or required by law.
Service Providers
We disclose certain personal information to service providers that perform services to support our core business functions and internal operations including: fulfilling orders; delivering packages; complying with your request for the shipment of products to or the provision of services by an intermediary; sending postal mail, e-mails, and text messages; analyzing customer data; providing marketing assistance; administering our Ratings & Reviews; supporting beacons; processing credit card and debit card payments; investigating fraudulent activity; conducting customer surveys; and providing customer service.
Social Media Platforms and Networks
Some of our websites have features such as, plugins, widgets, and/or other tools made available by social media platforms and networks that may result in information being collected or disclosed between us and such parties. Their use of your information is not governed by this privacy policy.
Public Forums
Our Site provides the opportunity to post content in a public forum. For example, our Website allows you to provide Ratings & Reviews; to upload images to a social gallery and to receive product recommendations. If you decide to submit information in these public forums, that information will be publicly available.
Legal Process
We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries, or investigations; or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Other Instances
We may ask if you would like us to disclose your information with other third parties who are not described elsewhere in this privacy policy.
7. How We Protect Your Personal Information
Personal information is maintained on our servers or those of our service providers, and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.
We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
For your convenience, our Site includes a functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to, and use, of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.
8. Your Rights
Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your geolocation, or state of residence.
The Right to Opt Out of Cookies and Sale/Sharing Using Online Tracking Technologies
Our use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Visitors can opt out by modifying your cookie preference settings.
If you do not have an Colorsonic account or if you are not logged into your Colorsonic account, your request to opt out of “sale” / “sharing” will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us.
California and Colorado residents may opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Categories of personal information disclosed that may be considered “sale” / “sharing”: Basic Identifying Information, Device Information and Other Unique Identifiers, Internet or Other Network Activity, Geolocation Data, and Commercial Data.
Categories of third parties to whom personal information was disclosed that may be considered “sale”/ “sharing” include advertisers and marketing partners, data analytics providers, and social media networks.
The Right to Limit the Use of Sensitive Personal Information
California residents have the right to limit the use of sensitive personal information. We only collect sensitive personal information, as defined by applicable California law, with your consent and only uses the sensitive personal information for the use disclosed at the time of collection. We do not use sensitive personal information for inferring characteristics about you.
The Right to Accessing, Correcting, and Deleting Personal Information
You may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. If you are a resident of California, Colorado, Connecticut, or Virginia you have the rights to access, correct, and delete personal information under the applicable law (when these laws become effective).
Access and Deletion
You can submit a request to access or delete your personal information, or withdraw consent, by submitting a: Request Form.
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.
Responding to Requests
Once you have submitted your request, we will respond within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.
Appealing Requests
If you are a Colorado, Connecticut, or Virginia resident, you may appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the "Contact Us" section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.
Identity Verification
For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address that you have used with the Website or a phone number you have used with the Website. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.
Authorized Agent
Residents of California, Colorado, and Connecticut may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
If you have been designated as an authorized agent to submit a request on behalf of another customer, you must make the appropriate selection when you submit a Request Form.
Managing Communication Preferences
You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive from us; or
Postal Mail
You can stop receiving promotional postal mail at any time by submitting a Request Form.
Text Messages
You can opt-out of receiving text messages from us by replying “STOP” to the text message you receive from us. Please note that this will only opt you out of the specific text messaging program associated with that number. For more information, please refer to the Website Text Messaging Terms & Conditions.
Removing Content from Public Forums
You can request that we remove content or information that you have posted on a public page on our Site (such as part of a Ratings & Review) by e-mailing details to Customer Service at [email protected]. Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our website. For example, historical copies, or “caches,” may remain.
9. Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under the age of 16 without parental consent. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
10. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the date it was last updated at the bottom of this privacy policy. We will provide additional notice to you if we make any changes that materially affect your privacy rights.
11. Additional Information for California Residents
California law requires us to disclose the following additional information with respect to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of the privacy policy.
Customers who are residents of California may request information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a Request Form.
Categories of Personal Information We Collect and Our Purposes for Collection and Use
You can find a list of the categories of personal information that we collect in the “What Personal Information We Collect” section above. For details regarding the sources from which we obtain personal information, please see the “How We Collect Your Personal Information” section above. We collect and use personal information for the business or commercial purposes described in the “How We Use Your Personal Information” section above.
Categories of Personal Information Disclosed and Categories of Recipients
We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:
- We disclose Basic Identifying Information with businesses, service providers, and third parties, such as advertising networks, analytics and social media networks.
- We disclose Device Information and Other Unique Identifiers with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
- We disclose Internet or Other Network Activity with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
- We disclose Geolocation Data with businesses, service providers, and third parties such as advertising networks, analytics, and social media.
- We disclose Payment Information with businesses and service providers who process payments.
- We disclose Commercial Information with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
- We disclose Physical Characteristics with business and service providers who help administer Community, Beauty Insider, or product recommendations.
- We disclose Health and Medical Information you choose to provide regarding skin conditions or medications with businesses in connection with a beauty service and with service providers that help make product recommendations.
- We disclose User Content with businesses and service providers who help administer our programs, such as Community, product reviews, and social media networks.
- We disclose Audio and Visual Information with businesses and service providers who help administer customer service and fraud or loss prevention services.
- We disclose Inferences with businesses and service providers who help administer marketing and personalization.
For more information on how your information is disclosed, please see the “How We Share Your Personal Information" section, which provides more detail on our business partners, service providers and third parties. As stated in the “Your Rights” section above, we typically retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
12. Notice of Financial Incentive
We may offer programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.
You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program rules.
Right to Non-Discrimination
We do not discriminate against California residents who exercise any of their rights described in our privacy policy.